I take customer service very seriously and strive to provide the best possible experience for all my clients. In the following I want to provide Yelpers with my side of the story in the hope to set things straight.
After I photographed Stacey and Frank's wedding in 2003 (see slideshow above), the bride's mother asked me NOT to produce a wedding album as agreed, but instead give her digital negatives and 4x6 prints of every shot I'd taken, without editing or retouching - more than 2,000 prints.
I gave her everything she asked for and considered our amended contract fulfilled. I would have been happy to make her an album if she had asked for one instead of the prints.
Six years pass and I hear nothing from her until 2009 when she posts a libelous Yelp review falsely accusing me of breach of contract.
Bewildered, I reached out to her, offering yet again to make her an album - but she flatly refused. She was now demanding $4,000 to take down the review, a cut and dried case of extortion, depressingly common on Yelp.
Everyone's entitled to their opinion, but I draw the line at blackmail. If she had genuinely wanted a wedding album, I would have preferred that she simply ask for one back in 2003 rather than wait six years before trying to extort $4,000 from me. And to this date she *still* hasn't asked for an album.
Sunlight is the best disinfectant, so rather than pay her off or drag her through the courts; I'll let Yelpers to draw their own conclusions by checking out the pictures from this wedding (slideshow above), the dozens of galleries on my site or the reviews from other Yelpers.